Customer Reviews

Nice support team

We got a defective sub table. We loved it, but we can’t screw two bolts together for each leg. After a long waiting for the technician came and checked the table. He recommended to get a replacement for the table. The support team of customer service (Evita) responded very quick and proceeded ... Read more

Beautiful bed

We love this frame so much. It holds up so well and looks very rich and expensive but also comfortable and cozy

good product but pricy

i would say the product is good, but the price is not cheap for it.

again quality quality quality!

i love how it does not make any sound when close the drawer. it slows done and close firmly.

very aesthetic mirror

i love this mirror! The style of it is my favorite.

good quality product

quality is really good, i like the texture very much!

Not worth it

I’ve had this couch for 3 years and am constantly frustrated by how difficult it is to maintain. The fabric captures every hair and piece of dirt and is impossible to clean. It pills nonstop, quickly looks worn and dingy, and stains with water. This is way too high maintenance for an everyday ... Read more

replied:

We’re sorry to hear about the frustration you’ve experienced with your couch. Pilling is a normal and common occurrence with many fabrics and is not an indication of the fabric’s quality. To remove pills easily, you can use a fabric shaver or fuzz remover. We genuinely apologize for any ... Read more

Beautiful table

Beautiful, sturdy kitchen table. Came with a flaw but customer service was very helpful in resolving

Missing a box

The delivery arrived with a box missing. I contacted Castlery on September 10th (delivery day) and it is now September 21st and i have not received correspondence since September 16th, there has been no update as to when I will receive the 3rd box. We had taken apart the old bed in anticipation ... Read more

replied:

We sincerely apologize for the inconvenience caused by the missing box and the delay in updates. We understand how frustrating it must be to be left without a complete bed frame. Please rest assured that one of our dedicated team members is already in touch with you to resolve this as quickly as ... Read more

Best seat in the house...

Love the style, fit and comfort of this chair, which pairs perfectly to the Mori sofa. Quality is excellent. Would have preferred a color option other than white (not for style but to avoid stains and cleaning) but so far stains have rubbed off easily (including wine and blood). All thumbs up ... Read more