Customer Reviews

Delivered without hardware pack with no updates

I was looking forward to receiving the table in time for Christmas. Now the table is lying in assembled in my dining room because it came without the hardware pack. It’s been more than 2 working days and customer service still has no updates on when the hardware pack will be shipped and when ... Read more

replied:

Thank you for sharing your experience. While we’re glad your table has arrived safely, we’re sorry to hear about the missing hardware and the delay with the installers. While our reviews section focused on product related, your feedback means a lot to us. Our team will continue to keep you ... Read more

2 chairs arrived defective

2 of the 4 chairs we purchased are defective. The screw slots were manufactured upside down, making it impossible to install the backs on 2 of the 4 chairs. For the price, this is unacceptable. Support has not been responsive and I would not recommend buying from this company.

replied:

Thank you for sharing your feedback. We’re sorry for the misaligned screw slots and the quality did not meet your expectation. That said, our team will continue to keep you updated via email. We appreciate your understanding and patience as we work through this.

Recieved broken...

Item arrived in a timely manner. But for the price, we were hoping to receive a perfectly intact bedframe for our daughter. We unfortunately received a headboard that was snapped in half somehow. We're hoping that this issue can be fixed soon.

replied:

Thank you for letting us know. While we’re glad the delivery arrived on time, we’re sorry to hear about the damaged headboard. Rest assured, our team is actively working on this and will continue to keep you updated via email . We really appreciate your patience and understanding as we make this ... Read more

Fell in love instantly!

We were skeptical about ordering a table we had never seen in person online, but wow, we could not be happier! It came in 4 neatly packed boxes and set up was a breeze….Just had to screw in the legs for the table, bench, and chairs! Definitely heavy & high quality wood & materials. So impressed ... Read more

Nothing but love for this love seat.

The seats are deeper than expected. The cushion and back rest is not too firm or soft. The arm rest pillows could be larger but ascetics fits well with any living room. The cushion is held down with hook and loop. No more ends popping up that you see with cheaper brands. The build quality is ... Read more

Comfy and Well Designed

The seats are deeper than expected. The cushion and back rest is not too firm or soft. The arm rest pillows could be larger but ascetics fits well with any living room. The chaise is the perfect size and the cushion is held down with hook and loop. No more ends popping up that you see with ... Read more

Awesome. It's well blended our room

It's been more than two years using this bed, and I am very satisfied with it. I'll continue to use it even though I'll move to another place.

Gorgeous media console

This tv stand is stunning in person! I'm impressed with the quality and the rounded edges make it great for homes with kids. I've had this now for a few months and it's held up very well.

Comfy and Practical

Purchased based on pics and reviews alone. Has not disappointed so far. Under one week of use. Quite comfy and large. Ottoman with storage was slightly bigger than expected but the storage is quite sufficient. The back rest portion (the base behind the cushion. See pic) is slightly thicker than ... Read more

Seb dining set

We love our Seb dinning table set! Couldn’t have asked for a better experience with Castlery.